Mobile Skin Login Issue

[Garufa]

I can no longer login using Safari on IOS 10.1.1.  Error is "Password can\'t start with space" (that is the exact message, including the \).  Pops up the second you try to enter something in the password field.

[TGO David]

I think this may be fixed now.  Can you confirm?

 

[Garufa]

15 minutes ago, TGO David said:

I think this may be fixed now.  Can you confirm?

 

No go.  Still same error.

[TGO David]

9 minutes ago, Garufa said:

No go.  Still same error.

I just moved the Comet Chat code around in our HTML ... I wonder, did that make any difference?

 

[bersaguy]

It still in same place on my screen. Lower right hand corner

[TGO David]

10 minutes ago, bersaguy said:

It still in same place on my screen. Lower right hand corner

I moved it in the code, not on the screen.

Right now you shouldn't see it at all.  I've disabled it until the support team can work through our issues.

 

[bersaguy]

2 minutes ago, TGO David said:

I moved it in the code, not on the screen.

Right now you shouldn't see it at all.  I've disabled it until the support team can work through our issues.

 

Thanks a bunch and yep, it's gone.

[Garufa]

1 hour ago, TGO David said:

I just moved the Comet Chat code around in our HTML ... I wonder, did that make any difference?

 

Posting from the iphone now.  That did the trick!  Thanks.

Edited November 9, 2016 by Garufa

[TGO David]

4 hours ago, Garufa said:

Posting from the iphone now.  That did the trick!  Thanks.

Really interesting.  It sounds like having the new chat feature shown on each screen was somehow screwing up logins.  I'll add that to the list of things they need to fix.

 

[Garufa]

No doubt about it.  Might also hint that they should probably proof their error messages.   

That is assuming the \ wasn't coming from something more buggy.