Shout out to RCBS!!

[captainstone]

Some companies in the firearms industry will never cease to amaze me. I called RCBS this morning to inquire on a problem with my Rock Chucker and they are sending all the parts to rebuild it at no charge. I have had this press for 20 plus years. Sure would be nice if other industries would adopt this level of customer service. 

[bigun]

Have always had a good experience with RCBS.

[krunchnik]

Lee is also very good-I needed a decapping pin which is also the mouth resizer on a .300 BLK die set-they not only sent 1 but 2 under warranty for the price of shipping only-and that was postage thru the US Mail Service.I have never needed any replacement parts from RCBS so I guess it says something about their quality to begin with.

[Raoul]

RCBS has always been easy to work with and their warranty is second to none. They have always stood by their products and I have never paid for any part including decapping pins, etc.  Great folks.

Edited June 30, 2016 by Raoul

[DWARREN123]

Good quality to begin with usually means good customer service and warranty.

[Caster]

RCBS has always taken CS to a whole 'nuther level.  

I bought a scale at a swap meet once and the pan was missing.  One phone call and they sent me one.  They knew full well I bought it used.  Didn't care sent it anyway.  They are awesome.  

[gregintenn]

Yup....RCBS has great customer service.

 

I'm not sure about Lee. I've yet to break anything they've made.

[xd shooter]

My best one on RCBS was, I bought an older Rockchucker that had the straight green pull handle & while I was on the phone getting a new hopper for my $10 Uniflow I mentioned I would like to have the ball type pull handle for the Rockchucker. Yup got one of those to (just because I waned a different one).

[tnhawk]

I've had an RCBS since 1978.  It gets as much use as my Dillon 550.

[dryviking]

I broke a part on my rcbs once, and told the customer service person that it was all my fault, they still sent me the part for free. I have had similar experience with Dillon. Both top notch customer service