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Ares Arms heads up aka amer weapons components


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Posted

Lot of ruckus going on w this co as guys, ( including moi), have ordered stuff from them, and never received product.My advice, based on them taking 125.00 from me 4 mos ago and delivering nothing but some bs e mails is:

A. AVOID LIKE A DRUNK PIT BULL W AIDS

B. Put money in toilet and flush. same result

C. Taran tactical has mp + basepads, in diff colors in stock, they are not backordered.

This is a friendly you might get struck by a train warning...

Former CEOs story

heres the im sorry before we BK out e mail I received:

Friends,

We have received many communications in reference to order status and we are extremely sorry that communication is lagging on our end. Your frustration is absolutely understood.

The company has experienced a substantial amount of disruption and delays partly due to market conditions and partly due to the actions of former employees. We have been working through many issues and have cleaned house with regards to those actually working against our success.

On the vendor front, we have discontinued relationships with vendors that have dropped the ball on numerous past occasions. These bad relationships have been at the root of causing both us and the customer dissatisfaction. The great news is that we have brand new relationships with top tier vendors that are supplying dependable and steady stock flow. Please understand that there is a lead time and tooling time involved to get to full speed. We expect this period to not exceed three weeks.

At this time we are filling backorders in historical sequence, please accept our apologies that we cannot estimate the exact ETA nor can we determine your place in line. Many of you are frustrated at this and we hear you loud and clear. We are focused on filling orders as fast as possible. To be frank, when the product to fill your order arrives we will ship it out immediately. Our customer service options have changed, we do not at this time have phone support, but we are answering customers fast as possible via Facebook Private Message. We are not accepting customer communications in the visitor comments on Facebook, those post will be removed for your security. We have experienced very serious disruption and continue to serve our customers.

There has been a massive shortage of products as of the past few months, we are working diligently to fulfill every order. Please understand that we are in business to provide excellence in service and deliver what is ordered. We want to earn your business for a lifetime. This is not the situation we expected to be in, the reasons for the disruption have been largely out of our control. We made substantial investments to improve this business and provide the best service in the industry. We appreciate your understanding and continued loyalty despite this bump in the road.
In consideration for this issue each and every customer on backorder will receive a gift in compensation for the wait and frustration.

Please accept our sincere apologies and know how much we appreciate your business and support.
Thank you,
Team AWC
Posted (edited)

I made a post about them right before they changed their name. They are crooks that like to show things in stock and then drag their feet my telling you it is on its way for months . I had to get the bank involved to get my money back . I also got a similar response to my inquiries . It was always that parts were to be delivered tomorrow and as soon as the parts hit the floor my order would be filled. That was for a few months that tomorrow never came. This company is a useless p.o.s that should be out of business and I pray that nobody falls for this line of bs and continues to give them money .

Edited by DT INC.
  • Like 1
Posted

from their facebook page:

Friends. 

We are sad to announce that due to extraordinary circumstances beyond our control we have temporally suspended the operations of American Weapons Components. As we reported in our previous communication the company has been the victim of continual disruption by certain former employees and prior ownership. We have worked around the clock to resolve the issues but our efforts have fallen short due to continual harassment and theft. At this time we are seeking a capital raise to fill all outstanding backorders and set the company back on track. Unfortunately overwhelming negative commentary and outright bashing of our brand has made it almost impossible to generate cash flow necessary to keep the operations running at this time. Please understand that we have been exhausting every possible avenue to correct the situation. The current owner has taken on substantial personal debt and risk filling backorders. While we were heading to a complete resolution of this situation, the company experienced a massive amount of theft committed by our remaining employees. We are seeking criminal charges through the Oceanside Police Department in ongoing investigations. If you are interested in following those developments, contact Oceanside Police for a copy of the report. Please accept our deepest apologies as our goal was to deliver the very best customer experience, as well as, employ those transitioning from military to the civilian sector. Going forward we are pursuing funding to fill backorders and restart the operation. Our mission is to bring the company back to full operation and weather this storm. We are thankful to have the support of those customers who have shown us such incredible understanding and patience. 
 

Posted

Just as an FYI, Terminal Ballistics Group did the same thing. I think they were finally shut down by the Feds or someone. They got people for $400 at a time. 

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