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Trouble after update-My82cam


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Posted

Since the update, I have been unable to sign in under my name My82cam, I can't reset my password since I never updated my email address when I changed it.  I sent 2 emails to try and correct it but I haven't heard anything back.  It keeps saying my password is not correct but I know that it is.  What should I do, thanks guys

Posted

Initially, I had the same issues. I just waited until the software got itself upright, then changed my password.

Your issue could be somewhat different. Patience was key, LOL.

Posted

I can't change my password because I don't have my current email address updated with TGO.  

Posted

Start a thread in feedback. Same thing happened to me and TGO David fixed it. When it gave me the error issue, I clicked on the "report it" button. He responded pretty quickly.

  • Administrator
Posted
3 hours ago, My68cam said:

I can't change my password because I don't have my current email address updated with TGO.  

I can combine the two accounts and will use the email address on THIS one to be the new address.

Folks REALLY need to keep their accounts updated with their current email addresses. :)

 

  • Administrator
Posted

Account has been merged.  Tell the software to send you a password reset for the old account and you should be good to go.

 

Posted
1 hour ago, TGO David said:

I can combine the two accounts and will use the email address on THIS one to be the new address.

Folks REALLY need to keep their accounts updated with their current email addresses. :)

 

After the problems with mine, I looked for how to change mine and never could find it. I am on my phone though. Just got it changed though through your announcement  link at the top of the page.

  • Like 1
Posted

And I am back! Thank you David for correcting that for me, I will not keep my email updated lol

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