New Car Purchase

[johnwilliams5721]

My brother bought a lemon once. It was a BMW motorcycle. The shop had it more than he did. The shop also treated him like you've been treated, very rudely. When he did have the bike, he wrote lemon in yellow duct tape all over it for all to see around town. It was removed during every trip to the shop so he'd put it right back on as soon as he got home. Eventually the bike crossed the line on TN lemon laws so he hired a lawyer. My brother got his money back less an allowance based on how many miles he put on it. BMW paid my brother's lawyer per TN lemon law. If the deal goes lemony sour, TN law gives you a tool to make lemonade.

[zybysco]

They had the Rubicon almost two weeks. I have it now.

Big surprise, the supervisor never called me today.

[Trekbike]

Next time you communicate with them let them know their lack of vehicles quality and customer care has and will continue to be broadcast on a widely read social media site. That typically gets some action because of the power of social media. It has been proven many times over that it can make or break businesses.

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[10-Ring]

Jeep...The Phoenix Arms of the automotive world.

[tnhawk]

Next time you communicate with them let them know their lack of vehicles quality and customer care has and will continue to be broadcast on a widely read social media site. That typically gets some action because of the power of social media. It has been proven many times over that it can make or break businesses.

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Give the dealer and Jeep some advertising on Facebook and other media. 

[zybysco]

I contacted them again last night. I got the same person that originally started my claim. I was given the supervisor's name at least this time. He said the case was marked as being reviewed, but he isn't sure what is going on because my case has so many notes. I have supposedly been escalated to a higher group. I am told it should be Monday now.

[Dane]

So what has your dealer said during all of this? I would have been on the phone with the dealer first thing demanding a different vehicle because their tech didn't do his job.
How many miles did it have on it when you first drove it?

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[Trekbike]

How many miles did it have on it when you first drove it?
 

 

His original post said about 40 miles when he had the problem but that's maybe not what you wanted to know.  

Edited May 8, 2016 by Trekbike

[Dane]

His original post said about 40 miles.

It said he drove 40 miles. The tech is supposed to put 6 miles on the vehicle during the pdi then put it into the rack and look it over.

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[zybysco]

125 miles when I took possession. The dealer is the one that said Jeep would take care of everything. The dealer wants nothing to do with it.

[Dane]

125 miles when I took possession. The dealer is the one that said Jeep would take care of everything. The dealer wants nothing to do with it.

I'd push them. They got their money and bowed out. If you bought a gun and it failed a day later wouldn't you go back to the place you purchased it?

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[Sam1]

125 miles when I took possession. The dealer is the one that said Jeep would take care of everything. The dealer wants nothing to do with it.

 

They stonewall every major complaint knowing most people won't stand up for themselves and actually follow through with their threats.  Jeep customer service can force them to do things, but a lawyer is more efficient.

[Jonnin]

You aren't entitled to anything other than having your vehicle repaired and at most, a rental car covered while they repair yours.  Outside of that, they don't owe you anything.  

 

A rental car and costs covered would be more than fine, agreed.  Adding on a warranty extension wouldn't be amiss either -- because if they did it right, that will never be used or cost them anything more --  its a way of saying "we screwed up, we fixed it, and we stand behind that fix".  

[btq96r]

I know it's a pipe dream, but with an obvious manufacturer fault coming up so close to when you took possession of it, I'd say having your first months payment covered would be fair.  After all, you're going to be paying for that vehicle when it's been in the shop through the negligence of those who made it and sold it to you.

[zybysco]

Well, they finally called me yesterday to tell me they are still reviewing it. She told me she would contact me again this morning. I'll bet you'll never guess who didn't call.

[TNWNGR]

All I can say is reading this thread and all of the different comments reaffirmed my decision not to go with a Mopar product. For that matter it helped me to decide not to even bother with an SUV.

[zybysco]

She called me May 11th. Assured me should would call on the 12th.  Still waiting. 

[Sam1]

6 hours ago, zybysco said:

She called me May 11th. Assured me should would call on the 12th.  Still waiting. 

see my above post. - stonewall, people will get tired of fighting it.  no one follows through, that's why they do it.

[zybysco]

I waited a week and contacted them again last night. Once again, I was told a supervisor would call. Well, a specialist called today. He acted pretty surprised by everything that has occurred.   He very politely asked what I would like since I've had so much trouble. He said he would see what he would do and call me back tonight. He also emailed me his contact info including his direct line.  

 

I'll keep it updated.

[btq96r]

21 minutes ago, zybysco said:

I waited a week and contacted them again last night.

I'd be calling them everyday, asking for extension numbers to the next level up.

There is no way for you to just return the thing, right?

Edited May 20, 2016 by btq96r

[10-Ring]

I think this is just the normal way that businesses operate these days.  I've had issues in the past with a Suzuki motorcycle.  It blew 2 motors within 3,000 miles the second incident because the first one wasn't done right.  It was under warranty, but the warranty company (3rd party for Suzuki) didn't want to pay for the second rebuild until I threatened to get a lawyer involved.  All the while I got the run around from 2 different dealerships.  One which went out of business and locked their doors while they had my bike. 

 

More recently I've had issues with my boat.  I can't even get a dealership to look at it.  Called one dealership and they told me that their turn around time was 3 days.  Dropped it off on Wednesday and was told then it would be the first of the week before they could look at it.  Called the next Wednesday to check progress  it.and was told it would be the next Tuesday before they could look at it.  At that point I just picked it up.  They didn't even care or ask me why.  I'll happily stick with old stuff that I can work on.  Screw all the stealerships.

[Sam1]

In defense of the boat shops, my brother's gets quadruple the work in May than they do any other month, even when winterizing.

However, if his shop knows this and plans accordingly, an actual dealership should know too.  But that may be why he gets so much factory warranty business, because people don't like dealing the dealership.

[tnhawk]

How many days has it been in the shop since you purchased it?  It may be getting close to time for a replacement under the lemon law.

[zybysco]

On the 20th of May, I received a phone call from a guy named Joshua from Jeep Wave. Long story short, he said I should have been connected with Jeep Wave from the start.  He apologized profusely.  

He offered me the Jeep Maxcare 5000+ coverage for 6 years or 75k miles. He asked me what I wanted. I told him I would love to have a soft top.  He wasn't sure what he could do, but he would call me Monday to let me know. 

 

He did call Monday.  Said he couldn't do the premium top that I asked about but could do a cheaper one from Quadratec.  It costs about $880.  He even emailed it to me to help me feel better about. I have to purchase it first, and they will reimburse. It should be here tomorrow if the tracking is true. 

[Ski]

I'm glad to hear you're finally getting some satisfaction.