New Car Purchase

[zybysco]

They fluids aren't empty but a little over half filled according to my friend who is a mechanic for them. Sounds stupid to me, but I can only imagine what companies will do to save money.

[nightrunner]

New vehicles are not shipped full of fluids. The dealer has to fill them up. It is a way of passing on costs.

That's a negative except for fuel. All fluids are filled to max, modern cars don't operate correctly without it. I worked at Nissan in the department that both checks to make sure the fluids are there and drives them on the test track.

[zybysco]

That's a negative except for fuel. All fluids are filled to max, modern cars don't operate correctly without it. I worked at Nissan in the department that both checks to make sure the fluids are there and drives them on the test track.

Test track? What dealership has a test track?

[nightrunner]

Nissan manufacturing. I was saying that at least for Nissan, at the factory, one of the last things done to the car is making sure all fluids are filled to proper levels. Actually then it's driven on a dyno to check tons of things including engine diagnostics and fluid temps which is a direct result of fluid levels. Then it is tested to an outdoor test track among other things.

Point is, it doesn't leave the factory with less than optimal fluid levels. Edited April 19, 2016 by nightrunner

[musicman]

I affirm nightrunner's account. One of my good church buddies is a driver for Nissan and does the function testing. Every vehicle gets driven a fair bit before it gets loaded on a truck. I cannot believe the "no fluid" or even "barely enough fluid" theory.

[zybysco]

I may get it back tomorrow. They called today to say it should be done tonight or in the morning. Tmorrow is day 12 by my account. I'll be sure to update after I talk to Jeep. I think they want to work something out for me.

[Trekbike]

I may get it back tomorrow. They called today to say it should be done tonight or in the morning. Tmorrow is day 12 by my account. I'll be sure to update after I talk to Jeep. I think they want to work something out for me.

12 days is a long time. Hopefully they supplied you with a loaner car.

[zybysco]

No loaner. The car was towed Saturday night after they were closed. I wasn't waiting around until Monday for a loaner. Jeep waited a week to call me back to tell me they would cover a rental. I'm waiting to hear their offer before I complain. They can make me happy if they want too. I'm much calmer these days.

[Sam1]

isn't the lemon law 30 days cumulatively?  I wouldn't contact them and let the days rack up then call  lawyer. 

[quedz]

This brings back some bad memories of my first/last jeep!

[tnhawk]

No-one is entitled to 15 dollars an hour or free everything.  But don't let that keep them from supporting Bernie Sanders.  You can't get free stuff if someone doesn't pay.

fixed it for ya!

[BigK]

I've always wanted a Jeep, but this is the 2nd account of bad initial quality I've heard recently. I think I'm officially skeered-off.

[Obiwan]

You can't compare a Jeep to regular car or SUV. They just don't stack up, because it isn't a car or SUV. It's a Jeep. Something will break sooner or later, though hopefully not from the factory. It will rattle, it will be dirty, it will be less comfortable, it will bounce around, and I love every minute of it. :) If you're looking for a car you can't or don't want to maintain yourself, a Jeep is not for you. Being able to turn a wrench is almost a must with Jeeps. It's a lifestyle question whether you are ready for a Jeep or not. :) Edited April 20, 2016 by Obiwan

[Lumber_Jack]

You can't compare a Jeep to regular car or SUV. They just don't stack up, because it isn't a car or SUV. It's a Jeep. Something will break sooner or later, though hopefully not from the factory. It will rattle, it will be dirty, it will be less comfortable, it will bounce around, and I love every minute of it. :) If you're looking for a car you can't or don't want to maintain yourself, a Jeep is not for you. Being able to turn a wrench is almost a must with Jeeps. It's a lifestyle question whether you are ready for a Jeep or not. :)

 

 

This is truth...... but you should be able to make it home from the dealership without it falling the fuck apart  :devil:

[56FordGuy]

This is truth...... but you should be able to make it home from the dealership without it falling the #### apart :devil:

We had an '01 TJ for a little while. I loved my old Willys jeeps, but I have never been so glad to get rid of a vehicle as I was that new one. Guess I just don't get the "Jeep thing". :lol:

[raildog]

On the fluid comment when i worked at MACK trucks we got them in all the time with low fluids, sensors and lights unhooked,and the occasional loose nut or Bolt most of those where built on Friday lol

[Possumslayer]

I had a jeep and loved it butt dew tooo the short wheelbase it would beat the crap out of my back....,

[zybysco]

I received my Rubicon on the 28th of April which was just short of two weeks.

Customer service wanted me to drive it for the week end and she would call me on Monday. She didn't call me Monday but she did call Tuesday and left me a voice mail saying she would close the claim on Friday is she had not heard back. I called her every business day to reach her. I left a message everytime.

Yesterday, May 4th, I get an email saying they are closing the case since I haven't responded since the 19th. My Jeep was still at the dealership for the record on that date. Well, I flipped out as you can imagine. I've been really passive until that, but that email made me lose my calm.

I immediately called Jeep but I did not enter my customer service person's extension. That sent me to a rep. I told them what was going on. They said a new rep had been assigned to me. That was news to me. She transfered me to the new rep. I left a message. This was Wednesday.

That brings me to today. She called me back. She told me she was closing the account with zero compensation. I told her I was told that the previous agent said I would receive something. She said she would call me back.

An hour later she calls me back. Says she can offer a service plan. I told her I wanted an extended warranty since I am concerned what else they forgot to do to it. She says her boss won't approve it. She also won't reimburse my rental claim as it was not with one of the two approved chains. This is supposed to be included in the new Jeep warranty. I told her if the rep would have called me back instead of waiting a week after my case opened, then I would have done that.

Needless to say, I am very unhappy withy Jeep experience. I am going to try one more time after I calm down. However, I think it is extremely sad that my exciting new purchase has left me so bitter. After this fiasco, I would never recommend purchasing a Jeep. They've definitely given me gripe rights on this one.

[peejman]

Wow. That's crappy.

I'd try to find names and addresses for regional, district, and corporate sales and customer service managers and VP's. Draft a letter explaining the whole story, including names and dates of everyone you've dealt with. Send that letter to all of them.

[TripleGGG]

You need to check into the lemon laws in TN. I was in the automotive industry for 25 years and owned a Ford dealership for several years. I cannot imagine treating someone the way you have been treated. If a vehicle is down for so many days for repairs state lemon laws apply. I operated in NC so I don't know the laws for TN. Have you picked the vehicle up yet?

[Hershmeister]

Wow. That's crappy.

I'd try to find names and addresses for regional, district, and corporate sales and customer service managers and VP's. Draft a letter explaining the whole story, including names and dates of everyone you've dealt with. Send that letter to all of them.

Agree- plus you need to begin putting in writing all the conversations. No more phone calls. When you don't get what you want skip to the next level in the chain - most CSR's have zero decision making authority - thus why bother talking to them. State what you want, why and then keep pushing. It's ridiculous of them to issue you s cut off date. That's horse hockey. And a push off tactic

[Hozzie]

This is pretty easy for me. Call a lawyer. It's the only way this gets resolved.

[zybysco]

I contacted customer service tonight. A supervisor is supposed to call me tomorrow. A lawyer sounds good, but I think it would probably cost me more than I wanted to pay. I'm hoping Torrie can solve some problems. I am very frustrated.

[Hershmeister]

I contacted customer service tonight. A supervisor is supposed to call me tomorrow. A lawyer sounds good, but I think it would probably cost me more than I wanted to pay. I'm hoping Torrie can solve some problems. I am very frustrated.

Agreed. It's way too early for that

[Sam1]

How many days have they had possession of the vehicle?  Also if you are covered and they refuse to comply and you need a lawyer, you can ask they pay your fees too.

 

State laws for your reading

 

https://www.carlemon.com/lemon/tn_law.html

Edited May 6, 2016 by Sam1