Classic Firearms: Good Experience

[Pete123]

I have shared a lot of irritation with Classic Firearms on this blog.  They simply didn't care about and didn't understand good service.

 

Many of us know about their fiasco with the first batch of M39s a few months ago.  I was one of the people who received bad service.

 

After that lot sold out, they sent a survey acknowledging that they messed up and they asked for input.  I'm sure they got plenty of feedback.

 

Earlier this week they posted more M39s.  I happened to be sitting at my desk when the email came and immediately placed an order.

 

I want to give them credit for significant improvements.

 

They have improved / updated the FFL database.  They sent an automated email to my FFL with shipment info.  They sent automated emails several times, including one when it was delivered.

 

The M39 was properly packaged - as well as Dennis Kroh packs his.

 

I paid for a hand select and received a very nice gun.  The gun had a barcoded tag on it.  Not sure if Classic put that on, though would give a further hats off if they did.

 

Even though I couldn't get them on the phone earlier this week, I have to give them a thumbs up for the significant change and improvement they have made.  

 

I'm impressed.

[No_0ne]

That's been my experience in every order I've placed with them over the last few years.  I didn't order any of the first batch of M39's so I wasn't involved with any of those problems.  It may be that the initial interest in these rifles simply overwhelmed their ability to process orders and "crashed the system" so to speak, if so it seems maybe they have improved somewhat in this regard.