Not that Ruger needs anymore love..

[suspiciousmind]

But, just wanted to add another post to the cyber world proclaiming their Customer Service awesomeness,

My LCR had a cylinder issue and they had it picked up by UPS the next day. This was less than a week ago, and it's due to hit my house tomorrow.

A company that takes pride in its product is a company that will continue to get my business.

[Oh Shoot]

What was wrong with it?

[none]

My wife has been real happy with her lightweight cmdr.

[suspiciousmind]

What was wrong with it?

Got home from the range and was cleaning it when I noticed the cylinder was spinning freely and would not lock. Very unusual. I could not locate the issue. There was no hidden lint or any obstructions that I could find.

[deafdogdief]

Don't currently own a Ruger, but have heard nothing but good about their CS. Ruger I owned in the past was flawless withy the right ammo.

[dcloudy777]

They need to hurry up and make that 3" LCR in 22LR.... Edited March 18, 2015 by dcloudy777

[dcloudy777]

Doubletap... Terrible trigger control. Edited March 18, 2015 by dcloudy777

[Erik88]

Glad to hear they took care of you. I'm pretty fond of my little LCR. I need to shoot it more honestly. 

[Hammer285]

I couldn't' agree more.

 

I have a Gunsite Scout that was having some extraction issues. They had UPS pick it up the next business day and it was returned within 1.5 weeks. Excellent customer service all around.

[dawgdoc]

I found out last week that one of my LC9 magazines that I have had for a few years was disengaging when the slide was racked.  My other magazines were made in Italy; this one was made in the USA.  The metal looks different, but everything else looks the same.  They sent me a new Italian magazine and an envelope to send back the other magazine.

 

The new magazine did not have any issues today.

 

They also completely refunded my money for a Mini 14 (after trying to fix the original one three times and then sending a replacement).  Customer service is great, but I wonder about the quality control.

[hipower]

They need to hurry up and make that 3" LCR in 22LR....

 

Yes.  And I'd like the totally unnecessary 22mag version as well.

[A.J. Holst]

I'll give Ruger a thumbs up on an LCR I owned a few years ago.

 

Was cleaning it and noticed cratering in the top strap above the forcing cone.

 

I noticed a little crystallization in the metal, a quick Google search revealed only one of guy who experienced this issue, so just one of those things...

 

Called Ruger, they set up UPS to and from, got a new gun back in about 14 business days.

 

They also picked up my TICs fee.