kershaw

[slow ss]

Anyone ever send a knife back to them? I have a old 1560 that needs a new blade...

[Tncobra]

I sent back an assist model because of the channel lock wouldnt stay locked. They sent me a new knife fast after returning the bad one. This was after a short phone call to them.


I can't see any less customer service for any other issues or wants. Edited December 28, 2014 by Tncobra

[SupaRice]

Sent one back, they fixed it, cleaned it, sharpened it..... sent it back in a flash.

[Moped]

I had the safety break on my Scallion (which my daughter found in a gravel parking lot).  I called Kershaw.  They took my name and address and sent me a new safety, a tool to change it and instructions, within a week, free of charge.  Customer service is first rate!!!

[satalac]

Had a spring break on me, Kershaw sent me two new springs free of charge. Excellent customer service and prompt.

[VERO1]

I had the safety latch on one of mine let go. I happened to have it with me at Smoky Mt. Knifeworks and mentioned it to the man at the Kershaw counter. He took it, disassembled it, cleaned it, replaced latch, and reassembled it for me. It took him about 2 minutes start to finish. I asked what I owed him and he told me " no charge Kershaw sends us extra pieces for stuff like this".

[turkeydad]

broke the tip off my Ken Onion bought to send it back in the next day or  two. . .cant beat $10.00 bucks

[whitewolf001]

Spring assist broke so I sent it back with explicit instructions to also have sharpened, like BAD, lol. Followed the warranty instructions from their web-page and had it back in about 3ish weeks. From what I saw on the warranty sheet, if you ever break the blade it's only like $10 to have it replaced, pretty fregin awesome if you ask me.