otis cleaning kit

[Guest tangojuliet]

so i bought an otis cleaning kit about 4 days ago well first time about to use the snap brakes didnt even have it an hour *sigh* so i called their customer support and they said send pictures of the kit and and the piece of the kit that broke ok so i sent them the email with the pictures that was broken so im gonna see how their customer service works out for me .....

[GlockSpock]

Once I got one of their cables with patch stuck in an AK because it was a pistol patch and was too large. I pulled and pulled on the metal "handle" that attaches to the cable. It bent pretty bad.

 

I contacted them, they sent me a replacement handle and a bottle of some of their Otis Ultra Bore. I think it was all free but they may have had me cover a few dollars shipping. However, I think it was entirely free.

 

I was very satisfied with their service.

[Guest tangojuliet]

well week one ( i got a feeling this is gonna be a long drawn out affair) still no response from otis's CS department on what their gonna do ........

[Fourtyfive]

My wife calls me Otis because of my love for alcohol ....

[CM1021]

I've had good service from them in the past. Did you get one locally or online? I only buy the ones with MSN numbers I know it may sound stupid but I figure if they're making it for military guys it's gotta be their top of the line. I'd give them a call again OP

[Guest tangojuliet]

I've had good service from them in the past. Did you get one locally or online? I only buy the ones with MSN numbers I know it may sound stupid but I figure if they're making it for military guys it's gotta be their top of the line. I'd give them a call again OP

 just got an email yesterday and  they said sorry of the delay and just to send them my address and they would send out a new one