Huge +1 to Leatherman customer service

[beevans]

I broke the punch off of my Leatherman MUT last week so I sent it in for repair. They received it yesterday, fixed it, and are sending it back to me TODAY. Unbelievable.

For comparison, I sent my M&P Shield in for service and waited over a month to get it back.

If you're deciding between a Leatherman and another brand and you value solid customer service, I can not recommend Leatherman strongly enough.

[xjsnake]

Good to hear. I have one to send back for a broken tip on the pliers

[peejman]

Dad was given an old leatherman with broken pliers.  It belonged to his brother-in-law who passed away several years ago.  He sent it back for repair and they sent him a new one since they don't make that model anymore. 

[walton6467]

I've always had great response from Leatherman's customer service, they are fast, friendly and they understand that WE as users make their paychecks. Cold Steel on the other hand................................

[enfield]

I couldn't get them to replace a defective file on my Surge.  Not broken, but bad out of the package.  Guess it depends on who you talk to, but it shouldn't.

[peejman]

I couldn't get them to replace a defective file on my Surge.  Not broken, but bad out of the package.  Guess it depends on who you talk to, but it shouldn't.

 

 

Break it and try again. 

[gjohnsoniv]

Break it and try again. 

That's one method.

[enfield]

I gave them their chance, now I'll just badmouth them in public.  :D