Leatherman tool group.

[Daniel]

I purchased a Leatherman Super Tool 200 back in 2001. I took it to Iraq and used it frequently on things I shouldn't have including an attempt to hot wire a brand new Chevy truck labeled as a government port patrol vehicle in karbala (hundreds of miles from basra the only port im aware of), breaking off a tip of the needle nose pliers, cutting wire to thick for it, dulling the blades and completely trashing the serrated one. It had several burrs also from drops and such.

I had left my leatherman sitting around since my return as we had been issued Gerber multitools towards the end of the deployment. I hadn't been required to turn the Gerber in, as it wasn't on our books, so I used it once I got home.

I had periodically thought of sending my old one in for repair per their 25 year guarantee and figured they wouldn't do anything since it was more my misuse than failure of the tool. Another reason not to send it back was that Im a little sentimental about things and wanted to be able to hand it down and say I had used it "in the war". I figured it was to far gone and they would replace it with a newer model.

Anyway, I finally sent it in about a week ago and today on my porch was a small envelope from L.T.G. Inside was my original tool. They replaced the pliers/wire cutters, sharpened the blades, replaced the smallest flat head screwdriver as it was twisted and removed the burrs. An enclosed card said who it had been repaired by.

I just wanted to post since I was so pleased with their service.

Edited September 20, 2008 by Daniel

[Guest bkelm18]

Good to hear of a company that stands behind their products. I've always used a Gerber but have heard nothing but good things about Leatherman.

[Guest SUNTZU]

I have a Surge, but want a Sog.

[Mr. Brooks]

Awesome, now you can still hand it down!

[Daniel]

exactly ^__-

[Guest utarch00]

Good to know. I too have cut wire that was to thick and screwed the cutter up. Did you need to contact them first or supply them with anything in particular?

[shaftbass]

I should order one.

[Daniel]

http://www.leatherman.com/customer-support/warranty.aspx

In the package, please include your name, phone number, return STREET address and a brief description of all the problems.

Thats all I did. I listed the pliers being broken and the serrated blade I think. They paid return shipping.

Edited September 20, 2008 by Daniel

[Guest utarch00]

Thanks for the info.