Another RCBS praise!

[Luke E.]

I know I've heard Dolomite and seen some others here talk highly about the customer service and appreciation you receive when dealing with RCBS.
I just called RCBS to order a few different decapping rod/pin/expander setups to be able to open up case mouths a bit more in order to not shave or swage my cast bullets when seating them the conversation went like this,
Me: told him what I needed
Him: okay those will be in the mail today, anything else I can help you with sir?
Me: yes, I need to pay you for them.
Him: no you don't and I'm going to send you a couple extra.
Me: sir, you are sending me a product that I wanted so I need to pay you for them.
Him: I'll take it you don't need anything else, thanks for buying our products, you should see your parts the first part of the week and I hope you have a good weekend, then hung up the phone. (Not hung up the phone in an annoyed way but rather hung up the phone before I tried paying again kind of way).
In a day in age where more often than not, you are met with unhelpful, rude and/or incompetent people on the other end of the phone line it is quite refreshing to come across the extreme opposite. I have Lee and RCBS dies and always tried to buy Lee since they worked just as well for me a were a little cheaper. After today I will now try to buy RCBS products when I can because I know that if I ever have an issue or need help, there will be someone waiting to happily help me. Now I don't know that there is anything wrong with the customer service at Lee but I've never dealt with them.

[jeff43]

Yep good people and good service.

[Raoul]

Exactly my experience.

Good folks.

[Jamie Jackson]

Thanks for posting this Luke. It's always good to hear about positive experiences like this.

 

I've had a recent and very similar experience with Dillon...the same excellent customer service and they too declined payment for several items they promptly mailed to me.

 

I've used RCBS products for many years, and certainly plan to continue that practice...same with Dillon.

[Dolomite_supafly]

I have some concerns over the Lee dies in 300 Blackout. I have made some ammo, as well as others, that seemed to be a little on the large side for some guns. I bought a set of RCBS dies and those problems went away. RCBS will always be my first choice from now on as well.

 

For those who are shooting cast in their 300 Blackouts and using RCBS dies you MUST use a different expander ball. If you call and ask for the .311" expander ball for 7.62x54 or 7.62x39 it works perfectly for those of us shooting cast. You still need to bell the case mouth slightly but at least the bullet isn't getting swaged down. My cast bullets are going in the case at .311" and coming out at .310" so the 7.62x54 expander ball is perfect.