Benefactor renewal

[Pain103]

I was attempting to add the yearly benefactor to cart but it says I have already purchased it. I have no invoice or bill in paypal. Any help would be appreciated.

[Pain103]

Checked again today no invoice. Is there a different way to pay this while still using paypal?

[penguincomp]

I am having the same issue. Mods probably need to process it or do something on their end.

[TGO David]

Checking

[TGO David]

Pain, try again.  If what I did fixed yours, I will do the same for Penguincomp.

 

Tnx!

[Links2k]

I've been having the same issue for a few weeks. I decided to wait until it expired to try again. Same results. Please notify me when I can purchase renewal.

[Pain103]

David, whatever you did worked. I was able to complete the purchase without problem. Thanks

[penguincomp]

I am still getting: This invoice contains items you have already purchased which cannot be purchased again. Please contact an administrator for assistance.

[Oh Shoot]

Odd how this only comes up now and then. As I posted in another thread, you all don't see:

 

"Oops! Something went wrong!

 

You have already purchased that item and it cannot be purchased again. Click here to view or renew your existing purchase. "

 

??

 

- OS

[TGO David]

I have a support ticket open with IPB to determine how we can mass delete all of the expired renewals.  That seems to be the only resolution.

[Verne]

I have been too busy to even get around to renewing my benefactor status and guess what?  It has expired also.  

 

Saw all the post about this and figured it be easier to add my name to one then start another thread.

 

Thanks in advance David.

[TGO David]

7/3/13 @ 10:28am  -- I just deleted all invoices that were cancelled or expired.  This should resolve the problem you guys were having.  Please let me know either way?

Thanks!

[Links2k]

It's a no go for me. I'm still getting the same error message that OS mentioned.

[TGO David]

It's a no go for me. I'm still getting the same error message that OS mentioned.

 

Try now.

[Spook]

I have experienced the same problem. Once I click on, "Click here to view or renew your existing purchase" it says money will be taken from my Paypal account and references an "e-check".  I have neither.

 

Thanks for any help.

[TGO David]

I have experienced the same problem. Once I click on, "Click here to view or renew your existing purchase" it says money will be taken from my Paypal account and references an "e-check".  I have neither.

 

Thanks for any help.

 

That's not the same problem.  The problem you're describing is that you don't have a PayPal account.  You don't need a PayPal account either.

[Oh Shoot]

It's a no go for me. I'm still getting the same error message that OS mentioned.

 

So what happens when you click on "Click here to view or renew your existing purchase" ?

[Links2k]

I'm now being allowed to place the subscription into the cart, but when I attempt to check out I get the same oops message.

[Spook]

That's not the same problem.  The problem you're describing is that you don't have a PayPal account.  You don't need a PayPal account either.

 

 

Thanks for the quick reply... Maybe not the same problem but the same result to me - no way to pay you. I'd appreciate advice on a resolution at your convenience.

[TGO David]

I'm now being allowed to place the subscription into the cart, but when I attempt to check out I get the same oops message.

 

Hmm, ok.  I did one more thing -- try now?

I tell you, I hate IPBoard.  I'm actively testing a conversion to another software package.

[Verne]

Just tried mine and it is a not go.

 

Getting >

Oops! Something went wrong!

[#10X162]

You have already purchased that item and it cannot be purchased again. Click here to view or renew your existing purchase.

Need Help?

• Our help documentation
• Contact the community administrator

 

When I click on the view or renew link it shows the expired membership.

 

Thanks again.

[Links2k]

Try now.

Same thing at check out. Oops something went wrong! Thanks. We'll get it squared away after the holiday. HAPPY INDEPENDENCE DAY!

[penguincomp]

Ok...here is what I was doing:

Go to the TGO store, add to shopping cart the 35.00 subscription. Go to check out and get "

Oops! Something went wrong!

[#20X111-C]

This invoice contains items you have already purchased which cannot be purchased again. Please contact an administrator for assistance."

 

 

Ok...here is what I did.

Deleted the current invoices out from trying to add a new subscription.

Click on "PURCHASES"

On the right is a "Renew Now" button.

Click that "Renew Now" button

Go to Paypal and pay.

 

In short, you can't add another subscription because it already exists in the system even though it is expired. You have to renew your old one, not start a new one. 

 

Mine worked fine doing it this way and went through.

Edited July 4, 2013 by penguincomp

[TGO David]

Ok...here is what I was doing:

Go to the TGO store, add to shopping cart the 35.00 subscription. Go to check out and get "

Oops! Something went wrong!

[#20X111-C]

This invoice contains items you have already purchased which cannot be purchased again. Please contact an administrator for assistance."

 

 

Ok...here is what I did.

Deleted the current invoices out from trying to add a new subscription.

Click on "PURCHASES"

On the right is a "Renew Now" button.

Click that "Renew Now" button

Go to Paypal and pay.

 

In short, you can't add another subscription because it already exists in the system even though it is expired. You have to renew your old one, not start a new one. 

 

Mine worked fine doing it this way and went through.

 

Perfect!   Now I know what's going on, I can submit that info to IPB and hopefully get some sort of resolution.

 

Thanks for posting.

[Verne]

Just tried this with no luck.  Can't find a "Renew Now" button on the Purchases tab also couldn't find any pending invoices listed to remove.  Hope that all makes sense.

 

Thanks,