Gun store gripe

[Independent_shooter]

I'm not sure about other members, but I am getting tired of the prolonged poor customer service of many of the large online firearm related retailers. It was understandable for a period of time; however with unemployment being where it is....there's no excuse for not "staffing up" to meet increased demand.

I ordered a ruger 22 from impact guns on Friday; and selected a local ffl through the checkout process. I received an email three days later that they needed my ffl or the order would not be processed (but not to respond to the email). So I tried over the next two days to call and send emails through their website; which stated it may take 7+ days to receive a response. I will not send any new business to this retailer; they should warn customers on the front end of their below par customer service. I've had similar experience with Buds

[Monkeyman2500]

I think the demand on these retailers is drastically underrated. For a long time it was just people like us ordering a hammer here and a barrel there, but now it's order insanity. It's not stopping either. My last order from Midway took a while and it was tiny. I would not be to harsh with these stores right now there just overwhelmed. And just hiring some low end minimum wage workers to handle fire arm sales is probably a bad idea.

[tartanphantom]

independent shooter--

 

that stinks. I live in Murfreesboro too. Just sent you a PM. ;)

[Independent_shooter]

I have to disagree. It doesn't take a gunsmith to respond to customer request regarding order status. I have no allusions regarding the increase in demand; and how long it will last. Which is exactly why after four months of this they should have staffed up to meet the increased demand. I find it hard to believe that with nearly 20% un and under employed; they aren't able to find qualified CSRs.

Are we supposed to accept that this is the new standard for customer service? I have set up and run a few high volume distribution centers; it's either a people or a system problem.