What happened to Hero Gear?

[TripleDigitRide]

I had to make a quick round trip to Ringold, GA, so I decided to swing by Hero Gear. That place has changed, and not for the better.

[dralarms]

Joe sold it. Haven't had the chance to stop in a while.

[Wyldk2]

Like any business, change had to happen sometime. What do you mean " not for the better" ?

[nightrunner]

Joe sold it and after going there once after that I wont be back. Customer service sucks, all around poor attitude by all employees there and prices arent low enough for me to put up with that.

[TripleDigitRide]

The whole atmosphere of the place was like walking into a funeral home. It just looked trashy and unkept. Not at all like I remembered from my previous visits.

[TripleDigitRide]

Joe sold it and after going there once after that I wont be back. Customer service sucks, all around poor attitude by all employees there and prices arent low enough for me to put up with that.

Prices were in line with today's inflated market. There appear to be plenty of $120 or $130 + tax CMMG lower parts kits and $250 + tax YHM stripped lowers.

[nightrunner]

This was probably 6months ago at least very prior to sandy hook etc

[G27]

I stopped by there a few weeks ago - they were very helpful. Good experience for me.

[TripleDigitRide]

he was helpful. They didn't have what I was looking for, but he did show me some other possible options. He did appear to be helpful with the other customers who came in, too. Maybe it was the weather, but the place just didn't seem the same.

[Wyldk2]

Well, the last few times i was in there the sales associates have been helpful. Before when Joe owned it, I didn't feel like my business was wanted. Glad I gave them a second chance. The current owners have gone to cater more toward the average gun owner, they still supply to the LEO community.  I'm not affiliated with them, just feel i recieved better service recently. Maybe a change was needed, All I know is Hero Gear has had a lot more inventory than Chi-rho in Tullahoma.

[Il Duce]

I have had 0 issues with when Joe owned it or the new owners. I am actually getting ready to make a trip there in two weeks to drop a gun off to Jeff so he can work his magic on it.