Ruger Customer Service

[Ted S.]

Made an order on shopruger.com for a cheekpad that I couldn't find anywhere else. That was on 2/14. Only received an order confirmation on the same day. I know that like most firearm related dealers, things are crazy right now.

 

That being noted, its been two weeks, no word, no charge, no updates and the number they provided for customer service leads be to automated answering machines eventually ending with "please try your call again later."

 

I'm not necessarily complaining, but I would like to know what is going on with my order from a human being. Any suggestions?

 

*EDIT: also, not sure if this was the right category, posted it here because it is in reference to an accessory...

Edited February 28, 2013 by Ted S.

[Volzfan]

Post a question about how to find out on their Facebook page. http://www.facebook.com/#!/Ruger?fref=ts

I had some luck with this type of thing with other companies. No one likes for others to see negative issues so I've found that they will answer pretty quickly.

[Wakethor]

From shopruger.com

 

Difficulties Contacting Ruger

Q. I have not been able to get through to customer service or an operator at ShopRuger.com; what should I do?
A. Please be patient. We have received an unprecedented volume of calls and are working to increase capacity and improve call center performance.

 

 

I ordered in Jan, albeit magazines, and just got my order last week.  They are working as fast as they can.

[TrickyNicky]

Ruger is good to go and very solid and dependable... Just don't send your discontinued carbine in to get reblued. ;)

[Ted S.]

From shopruger.com

 

 

 

I ordered in Jan, albeit magazines, and just got my order last week.  They are working as fast as they can.

 

I was hoping this is all it is. I'm also glad that it's not just me. I've never ordered from shopruger.com, so I've nothing to base my experience on...

[Ted S.]

Cheek-pad finally came in the last week or so of March. Good stuff!

[rugerla1]

Glad to hear it!

[tnhawk]

As an owner of several Ruger firearms, I've had good customer service from them for over twenty years.  I've only ordered ontine from ruger a few times but always had good results.