Midwest Industries Customer Service

[StPatrick]

I recently changed out the handguards and gas block on my AR, and needed a new front sight as a result.  I bought a Midwest Industries low-profile flip up front sight via our pal JoeBob (love the TGO discount).  When I backed the mounting screw out in order to add a drop of blue Loctite before mounting, the steel thread insert came out with the screw.  I sent a message via the MI customer service page describing the problem (with a link to a picture of the problematic screw and threads) and received a response the same day asking for my shipping info.  I was pleased with the quick response and expected to receive a mailer from them for me to send the defective sight assembly back for repair or replacement.

 

Today, 8 business days after my reply to their address request, UPS delivered a replacement sight.  No returns, authorization numbers, etc.  I was very pleased.

 

Anyways, I figured I'd post this since we've all heard about the 20:1 ratio of bad service reported v. good service reported.  Having owned several MI products before this latest experience and being fully satisfied, I decided I'd be one of the few to spread the word about a good customer service experience.

[Dolomite_supafly]

I have never had an issue with MI. Every time I call they pick up the phone and have always been helpful.

 

Dolomite

[TN-popo]

Never had to use their CS...their products have been great from the start.

Nice to know though!