range visit

[jgrauman]

so went to the range this afternoon and for the second time in 3 months the damn range was closed. first time was to clean out the lead, closed for two days! today it was closed for two hours for a CCW class. they neglected to tell us this until he was ringing up our stuff, which we had to stand in line to get. he's ringing it up and the other instructor who was teaching the class walks up and says, "what's this for?" "it's for our members" "the range is closed for at least two hours, i have a class." for crying out loud, my dad and i paid annual fees, plus buy our ammo and targets there, about $60 a piece each time (10% discount w/membership). hmm... 6 people, $75 for the ccw class, who should you be catering too?? YOUR DAMN MEMBERS that's who! keep two freaking lanes open for the members, it's not that hard. he says, "we're open till 7" oh that's great, so i can pack my stuff back up, and drive back home, try to set up another time to meet up with my dad so we can shoot at the range we are members of. i can't understand it, that place has pissed me off SO many times! if i ran my company with such apathy towards my customers, i wouldn't last a week.

[towerclimber37]

Gman, find out who the owner is and ask him to make the changes you're suggesting...or suggest that he find new members!

gotta love the laws of supply and demand!

[jgrauman]

it was the owner who told me "we're open till 7." he's also the one who tried to put on my TFO's, slipped the punch and gouged the hell out of my slide. another smith fixed it for free. he's also the one who had an ND in his store with customers present while clearing a weapon! if that range wasn't 100 yards from my house, i would go elsewhere no problem.. i just needed to rant!

[towerclimber37]

gotcha.

*grin*

[Guest jackdog]

what range are you referring to

[Guest Phantom6]

what range are you referring to

I think they are talking about the one that will be closed or at least under new management this time next year.

Damn! Does no one know what customer service is?

[Guest GlocKingTN]

Gman, find out who the owner is and ask him to make the changes you're suggesting...or suggest that he find new members!

gotta love the laws of supply and demand!

Tower makes a great point^^^^^^