Trouble with benefactor membership

[spikehunter]

I tried to do the 6 month benefactor membership, but a drop down menu entitled says "associate the membership" pops up. The drop down will no let me do anything with it, and I do not know what that really means. The 1 year will let me add to cart, but the 6 month will not. Can someone explain?

[piercedan]

I can't, but you might try a different browser. If you are using Internet explorer, then try to do it in chrome or firebox. I use ff most of the time but have to switch on occasion to make something work.

[spikehunter]

Yea I tried Firefox and Explorer. I cannot get either to work.

[tt0511]

Same problem for me. Using Safari or Firefox gets the same result.

[TGO David]

I will check into this.

[tt0511]

I just got it to work using my iPhone. Not sure why mobile site is working but not the normal.

[TGO David]

It sound like it might be a problem with the AJAX used for the add-on that processes orders. I'm going to escalate this to IPB support and see what the software vendor says with us.

[spikehunter]

Sounds good. Thanks for the help.

[Guest Ken]

Dave, Do I have to belong to PayPal to become a benefactor? If so I seem to find that payment is automatic which I don't reakky care for. Is there a direct way to join via card or check?

Ken

[TGO David]

Having a Paypal account is not required to use their service. There are no options for check or credit card, other than using a credit card to pay via Paypal.

[Oh Shoot]

Dave, Do I have to belong to PayPal to become a benefactor? If so I seem to find that payment is automatic which I don't reakky care for...

What do you mean "automatic"? PP just charges your credit card like any other online purchase, you'll see it in monthly cc statement. You'll get email receipt too pretty sure, even without making an account think you have to supply an email addy.

- OS

Edited September 15, 2012 by OhShoot

[Dolomite_supafly]

The payment will NOT be recurring. It is a one time fee until you manually renew again.

Dolomite

[Oh Shoot]

The payment will NOT be recurring. It is a one time fee until you manually renew again.

Dolomite

Ah, didn't grok he may have meant that. It says "non-recurring" in the store description.

- OS

[Guest Ken]

Thanks OhShoot,

Now how do I sign up?

Ken

[Oh Shoot]

Thanks OhShoot,

Now how do I sign up?

Ken

TGO Store link at top of forum will get you there

[Guest Ken]

Thanks,

Ken

[Oh Shoot]

Thanks,

Ken

Three folks take time to help and you still didn't do it? Geez...

[Pengnpup]

Can not get a six month benefactor to work. I have tried several browsers. Nothing works.

[TGO David]

[quote name='Pengnpup' timestamp='1351857918' post='837664']
Can not get a six month benefactor to work. I have tried several browsers. Nothing works.
[/quote]

See my reply in your other thread.

The problem here seems to be that folks have previous memberships which expired, and rather than renewing them they are trying to buy new memberships. The software isn't "smart" enough to figure out what is happening and is blocking them from proceeding. The solution is for the member to either access the [url="http://www.tngunowners.com/forums/store/"]TGO Store[/url] , locate the original subscription and renew it, or have me cancel the subscription and they can buy a new one. Obviously the former of those two options is going to be the fastest way to resolution -- provided it works.

I will contact the software's vendor today and see if they can recommend a settings change or perhaps can alter their software in a way that will prevent this from happening again.

[myg30]

Wrong place, sorry Edited November 30, 2012 by myg30