New Shield .40 Dissappointed

[windviking]

Called S&W Today, Said mine is shipped and I should get back tomorrow. They replaced the mag release and mags. Will check it out and update.

[BryanP]

This is the reason I won't buy a new gun the first couple of years it's out, no matter who makes it. But thank you guys for jumping on that new model grenade for the rest of us.

[Trekbike]

But thank you guys for jumping on that new model grenade for the rest of us.

Yep, I also thank you for taking one for the team!

[mikegideon]

While I don't disagree it would be extremly difficult for a mfgr., any mfgr. to do all the testing 10,000 customers will do to a product. Very few products would ever make it out the door. However, my objections are with mfgrs. that practice the "fix it in the field" mentality, that is they ship known faulty products to customers knowing they'll have to either send them back or require down time/service calls to fix what was known problem before it left the factory.

This is where service after the sale is so critical and goes a long way in determining whether I buy that cos. products in the future.

For the record I've got a few Smiths/Walthers and the only one that needed to go back was the M&P 15 and they repaired that very quickly with very little hassle for me. (gas block/tube problem per service record).

Fix in the field is a real expensive process. I'm not involved in gun manufacturing, but have been heavily involved in electronics manufacturing at all levels. It's true that things can slip thru the cracks, but can't imagine anybody doing it by design. By the time you total up the cost of support personnel, shipping, and replacement parts, it's a loser.

My guess is that the OP's problem is QC related. I hope so for S&W's sake. Nobody wants to hear that they made 10,000 copies of an engineering mistake.

[windviking]

Took my Shield to the range today. Shot 100 rounds through both mags, no problem. This in one great shooting carry gun. I would like to get a couple of hundred more through it until I have total confidence!