MAC TOOL COMPANY KUDOS!

[BLACKVANDRIVER]

I have been dealing with SnapOn off and on over the years and once had a box(a very big box) that had issues and it was like giving blood to get them to even take care of the issue and I had to pay shipping for the repair parts!

I recently picked up a used MAC tool tech series box and that the drawer pulls(handle covers) were once made of plastic that was chrome covered and now peeling and chipping and just made the box ugly (thats why I got a great deal on it!) I wanted to just purchase replacement new ones and was ready to pay.

Then to my surprise after only 2 emails. One being the 1st to inquire about it and the 2nd a reply with my info. The replacement NEW updated stainless drawer pulls showed up via UPS in less than 4 days! NO CHARGE! I didnt have to take pics of the old ones or give them serial #'s and write a book about what I needed!

Good job MAC Tools for giving me one of the best customer service experience that I have had with a big name tool company!

[Motasyco]

I bought my first MAC tools about 40 years ago. They're still as good as new. I did mangle the tip of a MAC phillips screwdriver once. The MAC tool guy put it in a vise, smacked it with a hammer, broke it and said "I guess that needs to be replaced". Good stuff. Great support.

[Handsome Rob]

Been using MAC for about 20 years now (although I still say that their screwdrivers SUCK compared to Snap On) & I've never had a single bad experience. Tools break & I've broken lots of mine over the years & MAC have replaced every single one, no problems, no questions.

L-O-V-E their commitment to their customers.

[hipower]

Never been in the business where I needed a large set of tools personally, but from my days in part sales to dealerships and body shops, I can say that Mac stands out in most shops. Snap-On has the big name and rep, but I knew quite a few guys wrenching that much preferred Mac.

[EMB145]

I've had my Tech 1000 box for over 10 years now. (It replaced a smaller Snap-On box). It sits in the garage now that I work the flight line instead of in a hangar, but they are very well built boxes. I can't speak of Mac Tools customer service as I've never had to get anything replaced from them. Just like with firearms, you get what you pay for and all my Mac stuff has held up very well.

[Guest windhamdw]

I can,t comment on mac tools, but i have always used craftmans hand tools and have never had a problem with returning them to the store. I have returned the same knife three times for a no problem return, i use the hell out of this knife too.