Sig P250 protruding guide rod and frozen slide...need help.

[Guest Opie Coyote]

I swung into Gander Mountain Sunday and picked up 2 p250's. Tonight I sat down to clean them and one seemed a little tight. After I got it back together, it was very tight and upon racking, it lodged. I finally got it back apart, recleaned it and oiled it. I noticed significant rubbing in the bottom of the barrel where the guide rod rests. I put it back together and it was the same thing. The guide rod protrudes a quarter of an inch or so and the release lever will not turn.

I haven't even filled out the warrant card yet. What's happening and what should I do?

Edited November 2, 2011 by Opie Coyote

[dralarms]

Those things are picky about how everything is lined up. Can you get it back apart? If so check everything becasue something is not lined up properly.

[LagerHead]

If that doesn't work it's time to put that world famous Sig Sauer customer service to the test.

[raydog1]

I had a minor issue with my old P250 and their customer service was excellent. Fixed the problem and it was back in my hands the following week. Let them fix it for ya.

[dunndw]

I had a 226 lock up tight on me like that. Something was bent. Called Sig, they e-mailed me a call tag. I had the gun back in around a week or so.

[Guest Opie Coyote]

Yeah, i'm calling them tomorrow.

[Parrothead]

Keep us posted.It seems like folks have different opinions on Sigs CS. Its either reported as the best in the world or the worst. I am interested to get a recent report on how sig treats their customers.

[Guest Opie Coyote]

I talked to them today for about two minutes and they had my postage paid label in my inbox ten minutes later. That's a good start. I'll keep you posted.

[East_TN_Patriot]

Keep us posted.It seems like folks have different opinions on Sigs CS. Its either reported as the best in the world or the worst. I am interested to get a recent report on how sig treats their customers.

I hope the OP has a better experience than I did. I had an issue with a P229 that I owned, called them about it shooting about 6" low at 25 yards, even when using a rest. The lady I talked to said that they don't warranty "shooter error" and asked if I was using a proper "combat hold." I told her that I did and that I am a former police firearms instructor so I am familiar with how to fire a handgun. She immediately snapped back with, "Well, I don't have any way to know if that's true." Um... ok? Anyhow, I reminded her that I had also been firing it using a rest and while windage was on the money it was still shooting 6 inches low. Her response was, "I can issue a call tag, but when it gets back to the shop and the armorer shoots a hole out of the center of the target, we'll have to bill you for the shipping, shop time, and ammunition." Um... ok... nevermind. I ended up trading it off at a gun shop for something else. My impression of their CS was not good to say the least.

When I was in policing, our department issued Sig P229 pistols with the stainless slides. The department purchased them all brand new. Within a few weeks of issuing them, several pistols began to have a large amount of corrosion on the slides, which shouldn't have happened after such a short time even in the worst of conditions. Sig gave our department more trouble than you can imagine to get these slides replaced. It literally took almost a year to get them to get the problem corrected and they weren't happy about doing it. In fact, they actually kept a couple of the pistols for so long and ignored calls to fix and return them that the Chief threatened to try and file theft charges against them (likely not something that could be accomplished, but he was pretty upset about the situation).

They seem to have an attitude that their guns are so great that it isn't possible for them to have a problem from the factory.

Edited November 4, 2011 by East_TN_Patriot

[Jonnin]

My experience was similar to the above. My 238 (one of 2 of them...) locked open before the mag was empty, 1/3 shots or so. I called sig and they told me I was hitting the mag release with my hand as I fired due to the small gun size. I told them I had 2 of the same model gun and only one did that, same thing, It was shooter error not the gun, blah blah. They did not want to help me so I had my gunsmith poke at it, he fixed it for free, shaved off a nanometer from something, probably the inside of the slide stop. I do not know if sig would have fixed it or not, or how they would have handled it, because the initial phone conversation removed all confidence in their ability to provide any service. Could just be one person who answers the phone making the whole place look bad, that happens at larger companies, but I do not have a lot of good things to say about a "blame the customer" approach to problems.

[Guest Opie Coyote]

UPDATE**

I shipped the fourth and it was back by the 11th, but I was out of town and just got back to pick it up today. Totally replaced the broken release, guide rod, and the lower module because I scratched it trying to get the slide off. Totally fixed, test fired, and back in less than two weeks for a grand total of $0. Great customer service experience.

[wcsc12]

UPDATE**

I shipped the fourth and it was back by the 11th, but I was out of town and just got back to pick it up today. Totally replaced the broken release, guide rod, and the lower module because I scratched it trying to get the slide off. Totally fixed, test fired, and back in less than two weeks for a grand total of $0. Great customer service experience.

Awesome! I hope I never have a problem with my Sig's but it's good to have some knowledge of how their customer service takes care of things just in case.

[kieefer]

My experience was similar to the above. My 238 (one of 2 of them...) locked open before the mag was empty, 1/3 shots or so. I called sig and they told me I was hitting the mag release with my hand as I fired due to the small gun size. I told them I had 2 of the same model gun and only one did that, same thing, It was shooter error not the gun, blah blah. They did not want to help me so I had my gunsmith poke at it, he fixed it for free, shaved off a nanometer from something, probably the inside of the slide stop. I do not know if sig would have fixed it or not, or how they would have handled it, because the initial phone conversation removed all confidence in their ability to provide any service. Could just be one person who answers the phone making the whole place look bad, that happens at larger companies, but I do not have a lot of good things to say about a "blame the customer" approach to problems.

I personally had great service with them but they did blame the ammo on mine and caused me another day of waiting while I tried some USA made ammo. That change made no difference and I called back and got a real sweet lady who mailed me a new "improved" guide rod spring at no cost.

BTW, I shot that .22S again today that I bought from you awhile back, another real sweet shooter that I'm enjoying.

[Jonnin]

glad you are enjoying it!