Walther customer service - your experience?

[walton6467]

Ok, I've got a Walther P22 and the front site keeps falling off the gun. At the recommendation of a local gun shop, I called Walther customer service, rather than buy new sites.

After about a 10 minute wait on hold, I got someone on the phone and explained the problem to him. After I finished telling my tale, I get about 15 seconds of silence, then a deep sigh and the CSR says "let me see if we have any laying around". A few more minutes wait and he comes back on and says "I'll drop you a couple in the mail, whats your address".

I'm grateful they are sending me the sites, but I'm not 100% I'm actually going to receive anything. It just wasn't very professional.

Does anyone have any experience with the Walther customer service?

[Guest 6.8 AR]

I bought three a couple years ago for Christmas presents and one had the slide stop

spring sticking out between the slide and receiver. They took care of it promptly. I

haven't had a problem since. I thought they were okay.

[-Bristol-]

I have purchased two Walthers in the last year. Personally, I have not needed any customer service but I spend a fair amount of time on WaltherForums.com and many say customer service is ok, but not world class. Give them a few days, they might come through for you. If they have to get parts from Germany or check other sources to find parts, it might take more time.

[DaveTN]

Does anyone have any experience with the Walther customer service?

No, but I bet Walther is about to become Smith & Wesson. And they have the best CS in the firearms industry.

Smith & Wesson is their importer now and is even making some Walthers.

I read a thread on here posted by a Walther owner who was complaining that Smith & Wesson was taking too long getting the parts for his Walther recall.

[Raoul]

I ordered some springs from them. The arrived ok, but they aren't really super customer oriented.

[Guest m14man]

No, but I bet Walther is about to become Smith & Wesson. And they have the best CS in the firearms industry.

Smith & Wesson is their importer now and is even making some Walthers.

I read a thread on here posted by a Walther owner who was complaining that Smith & Wesson was taking too

long getting the parts for his Walther recall.

I wouldn't say smith is the greates have a 629 with a busted grip new never fired, smith will not reply to mutipule emails, and dealer phone calls plus mine keep sayin yeah will send ya some new ones none ever arrive. Going on almost half a year now nothing like great treatment like that on a 800 revolver

[Guest 10mm4me]

HORRIBLE!!!!!!!!!!!!! I will never buy another Walther as long as I live.

[jimic]

Needed machine screws for the stabilizer on my 5" P22. In the mail no charge. Not the same luck with Remington Arms !

[Cherokee Slim]

Walther is S&W. I ordered a barrel change kit and it arrived very quickly. But it was missing two small parts. After a phone call the parts got here two days later. I can't complain about the service.

Cherokee Slim