-10 For Range USA and my reputation

[Links2k]

As some of you know I have been a big fan of RUSA and have had nothing negative to say about them on this forum. That ends today. I sold a pistol to a gentleman in Wy last week and he promptly sent payment which I received (3) days later. Within a hour of receiving payment I took the pistol to RUSA (friday 8/6). I went to RUSA because they had received a pistol for me in the past so I was feeling good about them.

I took the pistol inside and told the lady that I wanted to ship the pistol to a ffl in WY. After her response "You know that you can ship that yourself thru FedEx or UPS" I should have taken my pistol and left, but I didn't because I liked/trusted them to get the job done. I filled out the required paperwork, paid a premium fee for shipping, gave her custody of the gun and left feeling confident that my buyer would have his gun in short order.

Well, when I called monday to see if it had shipped I am told no, because the owner had not been in, but "it should ship today". Tuesday was more of the same. "It's going out today". The entire time I have a buyer roasting my ass because I have his money and RUSA when they talk to him is telling him that the pistol has shipped but no one can give him a tracking number because the owner is not there.

They finally shipped the pistol yesturday (wednesday) evening at 4:30. The buyer is pissing mad and I am pissed because whenever I called they (RUSA) made me feel like I was bothering them. This is really bad business. I will never do any transfers with them again.

It is a shame, because in my opinion they have the best range in the area. Thanks for letting me rant. I feel better now.

Edited August 16, 2010 by LINKS2K

[Guest jackdm3]

I suspect this will be a huge transition.

[Garufa]

Maybe someone should buy the place.

[Guest Glock23ForMe]

Maybe someone should buy the place.

Wanna split it?

[Guest jackdm3]

Wanna do a 3-way? Let me check my wallet.

[Guest Glock23ForMe]

Wanna do a 3-way? Let me check my wallet.

WHOA!?!?! WHOA?!?!?!

Yeah, why not.

[Guest jackdm3]

You reminded me of Ralph "Ralph" Macchio in "My Cousin Vinnie."

[Guest Glock23ForMe]

Have you checked your wallet left?

[Guest jackdm3]

Have you checked your wallet left?

"Left"? No. It's in the other room. Should I wheel it in where the light's better?

And how did you know I keep it on the left side?

[Guest Glock23ForMe]

I'm an idiot.... I can't type.. The pain meds are getting to me.

[Guest jackdm3]

You can't be on my range while on pain meds. Sorry.

[Garufa]

Wanna do a 3-way?

You're gonna need to put some lipstick on. Even then no way.

[Guest That Guy]

Thats bad, but why would you pay someone to do something you can easily do? Sounds kinda dumb...

[Links2k]

Thats bad, but why would you pay someone to do something you can easily do? Sounds kinda dumb...

I was supporting a local business that up until then had treated me extremely well.

[Magiccarpetrides]

Thats pretty bad on their part...they should have told you 3 days, but thats really not unreasonable at the same time.

[vontar]

That is like 2 neg in the last couple days on RUSA.

[Punisher84]

Practically all the good counter employees have left now. I suspect with the loss of quite a few key staff members you'll only see more posts like this. I went in there a couple weeks ago to shoot for the first time since I quit over a year ago, I won't be back. I'll fork over the money for MSSA instead.

[G27]

I haven't been to RUSA in a long time (don't like shooting indoors much), but I always got GREAT service there. Been a rash of folks having bad experiences lately (not just here on TGO), did they sell the place to new owners or something?

[Guest Glock23ForMe]

We're going to buy it... And name it, "The Official TGO Shooting Range - West" and then we need to buy other ones and name them "The Official TGO Shooting Range - Middle" and "The Official TGO Shooting Range - East" and shoot ALL THE TIME...

BWAHAHAHAHAHAHAHAHA!

[Guest Halfpint]

To somewhat get this thread back on topic . . .

Thats bad, but why would you pay someone to do something you can easily do? Sounds kinda dumb...

To That Guy and Links2K . . . Pretty much anybody can ship a long gun, but it has to end up at a dealer. As I've always done it--and I've worked in the gun business going on 4 years now--handguns HAVE to be shipped dealer to dealer. I may be wrong, and if I am, I apologize up front, but I've been doing this a while and that's how it's always, repeatedly, been explained to me.

Thread in general: I've heard a handful of bad experiences at Range USA, mostly recent, but personally it's always been enjoyable. I know they've lost some good employees--not sure the reason, though I'll eventually find out, I'm sure--and I think I kind of have an idea of what's going on . . . If it's true that there are problems at RUSA, I hope they get worked out as soon as possible. Stand by for more on that whole situation as I can find out additional info.

[eapking]

--handguns HAVE to be shipped dealer to dealer.

That's the impression I've had as well, that it had to be FFL to FFL. Seen stated a million times on Gunbroker.

[56FordGuy]

Legally, an individual can ship a handgun to a dealer. It does not have to be sent FFL to FFL. However, it does have to go Overnight, and some FFLs will not accept transfers from an individual.

[eapking]

Legally, an individual can ship a handgun to a dealer. It does not have to be sent FFL to FFL. However, it does have to go Overnight, and some FFLs will not accept transfers from an individual.

Thanks for the clarification.

[Reservoir Dog]

...handguns HAVE to be shipped dealer to dealer. .

Not true. An individual may ship a handgun to a dealer.

From the ATF website:

Q: May a nonlicensee ship a firearm by common or contract carrier? A nonlicensee may ship a firearm by a common or contract carrier to a resident of his or her own State or to a licensee in any State. A common or contract carrier must be used to ship a handgun. In addition, Federal law requires that the carrier be notified that the shipment contains a firearm and prohibits common or contract carriers from requiring or causing any label to be placed on any package indicating that it contains a firearm.

[18 U.S.C. 922(a)(2)(A), 922(a) (3), 922(a)(5) and 922(e), 27 CFR 478.31 and 478.30]

[Guest Halfpint]

Thanks As I said, I wasn't 100% sure of the fact, just my experiences. As I said I would, I apologize for stating something incorrect.

. . . Bear in mind, if the employee is observant enough to know that you're shipping something to a gun shop, FedEx will request a copy of your FFL, as they've done to me on almost every occasion (1-2x a week, for pretty much 4 years straight) that I've shipped guns for the shop where I work.