Cable Modem Problem

[Guest GlocKingTN]

Im having trouble with my cable internet modem. After a few hours of non-use, it will not shut off, but will go into hybernation or something. I have me PC settings to never use the power saver or anything. When the modem does this, I have to reset it to be able to get back online. Meaning I have to un-plug it and then plug it back in. After waiting about 30-45 seconds, it starts working like nothing was ever wrong. I have had my ISP out here, all he did was set the modem back to default settings. That didn't work! He said he may have to exchange the modem with a new one if he comes back out here. I just recently changed from DSL to Cable internet, and never had the same problem with the DSL.

Any suggestions on the problem or the fix?

[Guest Steelharp]

A friend of mine had the same problem, and he was using it for his business. He had to get rather ugly with Comcast, but they eventually came out and changed the modem. That fixed it. Sounds like you may have to do the same thing.

[Guest GlocKingTN]

I may have to. Its getting to where its driving me crazy having to reset it evry few hours.

[Guest Ghostrider]

I had the exact same problem.

Make 'em replace it.

[Guest GlocKingTN]

They already told me they would for free. I may just go ahead and do that.

[jgrauman]

They already told me they would for free. I may just go ahead and do that.

is it a motorola surfboard?

[Guest GlocKingTN]

is it a motorola surfboard?

Yes it is, Model# SB5101.

[jgrauman]

Yes it is, Model# SB5101.

i deal with comcast and their POS modems all the time. do yourself a favor and go get a linksys modem. if you are wireless get the the router as well, they have a combo as well. Even if they come replace it, you will have problems again, only a matter of time, those moto's are awful!

[Guest GlocKingTN]

I may go get one sometime. I have been thinking about getting one anyway, just never have.

[Guest db99wj]

Hey, my Moto Surfboard Model SB4100 works great, has for years, when I say years, I mean probably 4 or 5 years plus!

[Guest GlocKingTN]

This one I have is only like 5-6 months old I think.

[jgrauman]

Hey, my Moto Surfboard Model SB4100 works great, has for years, when I say years, I mean probably 4 or 5 years plus!

4100 weren't too bad, then they tried to make em better, ha!

[Guest drewi]

Are you renting a Modem?

You know you can just go buy one and not have to pay for it every month. I bought my own and haven't had any trouble out it.

[towerclimber37]

Guys, when it comes to the cable modems' that you're using, and how well it works, you have to take into account the type of programs they're using to run them at the switch, you also have to take into account how much experience the comcast guys have with that software/hardware.

believe me..its hard to find guys that know the programming needed to keep that stuff running behind the scenes.

Grey man has the right idea...get a linksys..those guys put literally thousands of man hours into making sure their equipment runs like it should and is compatible with everything.

Still, its expensive if you do it..so try getting comcast to come out and replace the modem first.

I have about 23 years in the broadcast transmission (thats communications) industry. Believe me, sometimes its a pain.

[Guest GlocKingTN]

Guys, when it comes to the cable modems' that you're using, and how well it works, you have to take into account the type of programs they're using to run them at the switch, you also have to take into account how much experience the comcast guys have with that software/hardware.

believe me..its hard to find guys that know the programming needed to keep that stuff running behind the scenes.

Grey man has the right idea...get a linksys..those guys put literally thousands of man hours into making sure their equipment runs like it should and is compatible with everything.

Still, its expensive if you do it..so try getting comcast to come out and replace the modem first.

I have about 23 years in the broadcast transmission (thats communications) industry. Believe me, sometimes its a pain.

I dont have Comcast, but close. Its called New Wave Communications, out of Brownsville, TN. Pretty fast stuff though. Im still gonna look into the Linksys modem though.

[Guest db99wj]

I dont have Comcast, but close. Its called New Wave Communications, out of Brownsville, TN. Pretty fast stuff though. Im still gonna look into the Linksys modem though.

You will soon enough. They will buy them too.

[Guest GlocKingTN]

You will soon enough. They will buy them too.

Your probly right. They are pretty big!

[Guest db99wj]

...and they started down in Tupelo, MS.

[Guest GlocKingTN]

...and they started down in Tupelo, MS.

I didnt know that! I figured in some big city somewhere!

[Guest db99wj]

Yep, in 1963.

[Guest GlocKingTN]

Yep, in 1963.

Their old huh? I wasnt even born yet!

[Guest Archimedes]

Yeah, you should get another modem.

I used the Motorola POS and got disco’d constantly.

I went to Wal-Mart, picked up a Linksys modem, called Charter with my new MAC, and haven't had any problems since (Outside of area outages).

Charter sent out techs, linesman, and engineers (at least, that's what they told me) who couldn't figure out why my service was intermittent. They tried signal boosters, signal reducers, signal uppers, and signal downers.

They even gave me a ‘new’ modem, but it was obvious that it was slightly abused.

I went through about 3 or 4 modems from Charter before I got the Linksys and I think I was paying $5/mo. at the time. The Linksys was only about $60 as I recall. I rented from them for several years before I bought my own.

Just my experience. Seems to be worse in rural areas.

~Archi

[Guest GlocKingTN]

Im gonna have to do something. It has a thing with waiting till Im in the middle of something before it goes crazy. I may jusst go to Wal-Mart and get the Linksys and be done with it.