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Thanks again to Paletiger13 for all his amazing help. He was gracious enough to come out on a frigid Sunday and figure out the cause of concern. There is almost no doubt the problem is with the septic tank.

They asked the previous homeowner (house flipper) to have it pumped before closing on the house, but he refused. Less than 24 hours in the new home, and it's needing pumped ASAP. Someone is scheduled to come out first thing in the morning. Hopefully that will take care of the problem. If not, there is a chance the pipe running from the home into the septic tank could be damaged, but they will have to wait to see if pumping solves the problem.

Thanks again, Paletiger13.

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So how did the poop tank come out?

The septic company showed up Monday morning without the pump truck because of issues caused by the cold weather.

They took a look at the septic tank and pipe, and told her it needed to be pumped and the pipe from the house needed to be replaced/fixed. It has settled, so the pipe going into the tank is no longer where it needs to be.

They did run an auger through the pipes to clear out any blockages, and she has been able to use the sinks, tubs and toilets for a couple days.

They are scheduled to return in the morning with a pump truck, so we shall see.

Edited by TripleDigitRide
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Tell them to make sure to file a claim with the home warranty company. Usually you have to call them first and they will send out an authorized provider to complete the repair. My water heater went out about two months after I bought my house and I had it repaired with a plumber of my choice. I sent them a copy of the bill and about two weeks later got a check for the repairs. If they give them any problems just explain that it was definitely an emergency.

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Tell them to make sure to file a claim with the home warranty company. Usually you have to call them first and they will send out an authorized provider to complete the repair. My water heater went out about two months after I bought my house and I had it repaired with a plumber of my choice. I sent them a copy of the bill and about two weeks later got a check for the repairs. If they give them any problems just explain that it was definitely an emergency.

Oddly enough, the septic tank is not covered by their warranty.

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