Boycott Copsplus.com

[leroy]

I was treated very rudely by two different customer service representatives who clearly could not care less that it is six weeks after I paid for something and ten days after I asked for my money to be refunded, and I have neither the product nor my money. I was rudely informed today that your company has done all it is going to do and that if I don't have my money I should talk to my bank, it is not your problem any more.

Not only will I never spend another penny with your company, I am now spending my time spreading my troubles with your company on the many, many gun owner forums that I frequent. Already, my posts have been viewed several dozen times by fellow firearms enthusiasts. Your company is terrible at customer service, and I won't suffer it any longer.

At a boy!! The best way to fix poor service and bad manners is to quit spending with them and tell everybody you know why you did!!

Bad manners and poor service is always a bad idea when you are in the business of building customer loyalty.

PS -- USE AN AMERICAN EXPRESS CARD IF YOU ARE DOING BUSINESS WITH SOMEONE YOU DON'T REALLY KNOW. THEY ARE MERCILESS ABOUT STOPPING PAYMENT AND MAKING THINGS RIGHT. ALL IT TAKES IS A PHONE CALL.

Sorry they are so sorry.

LEROY

[eehlert]

So does 11 days after the last post make this a thread ressurection?

A couple years ago, I had two instances of problems with Copsplus (I know, I should have learned the first time). They did not seem to care that I was unhappy and intended to never spend a dime with them again. I got my money back in the end, but to this day I won't even open up there website. Their low price guarantee was a joke also. Its a shame that they suck becuase from what I remember, they had a good selection (at least on the website, not necessarily in the warehouse) and their prices were good.

E