4473 - Hands Off?

[GlockSpock]

Found this video to a local shop. They are advertising a "super simple" process, at around 0:10, "Our front desk girls will do the entire background process for you --- There's no more paper forms, and no more stress on your end".

Is that completely kosher by the book? I've never seen it done this way.

[i1afli]

Surely the customer has to answer the questions and sign the electronic form.  Not enough detail in the video to tell how they actually do it.

Edited 2 hours ago by i1afli

[GlockSpock]

Just now, i1afli said:

Surely the customer has to answer the questions and sign the electronic form.  Not enough detail in the video to tell what they actually do.

I imagine that you are right, a customer having to answer the questions verbally. Even then, it seems to potentially introduce a level of either error or deniability that would offer...no paper trail.

[Hozzie]

I have done many 4473’s via computer at a dealer. That isn’t the issue.  They still have to ID you, etc.   not sure about if they type it in for you, but just being electronic isn’t an issue. 

[DHF]

I have filled it out the form electronically on more than one dealers computer and they were all adamant that I had to complete it myself and that someone else can't be answering the questions for you. If you have a disability and need assistance, I can see the need.  If they ask you every question, you answer and they them complete may pass scrutiny but I would think it would be questionable and i would not want to participate in the method.

[deerslayer]

Not much detail in the video, but I suspect the buyer is simply entering their info via keyboard vs pen/paper.  The process always starts with providing an ID to an employee like the guy did in the video.  Every electronic 4473 I’ve ever done has a section at the end to review all answers.  

[btq96r]

Just seems a customer service thing.  The form isn't terribly complicated, but I can see some folks who would hate the online version and appreciating some help.