FN bad customer service

[Tuffus]

I recently bought an FN 510 Tactical. Great gun but they have rejected my rebate submission multiple times. Usually not telling my why. They finally said the receipt from KYgunco didn't have enough info. Ky gun sent me the info they wanted promptly and after resubmission they cancelled it anyway. After several calls to customer service which no one answered they also didn't return my voice mail. I wonder if they even have anyone working in customer service. I wonder if they use the health care insurance model for rebates and just deny some submissions hoping we won't follow up. They make good firearms but I have spent my last dollar with them just on principle. Lots of other good manufacturers out there to deal with. 

[Frog4aday]

I hate the "rebate" game. You have to be so frustrated. You bought the gun, submitted the requested information and were denied your rebate. Now they won't even communicate with you. That's not right.

[Jpoc700]

Simply unacceptable, Customer service is non excitant with most manufacturers.

[Tuffus]

Update: After all the confusion I called the marketing department instead of the rebate people and the guy I talked to was very helpful and it looks like I may get it after all. Fingers crossed. It became a mission to me not just for the $125 but the principle. I like their firearms a lot and am cautiously optimistic that I will be finally satisfied.

[RED333]

9 hours ago, Tuffus said:

I called the marketing department instead of the rebate people

I have to call tech support to work on some of the new equipment in kitchens. I have found if they don't answer the phone I can call the sales department. It's amazing that if the company thinks it's getting some money on a sale, they'll answer the phone. Now the sales department can't help me with my questions, but they will push me through to someone that will answer phone in  tech support. 

[Tuffus]

Now the good news, calling the marketing department got the deal done. Finally approved and a return phone call after leaving a message last week. Check arriving in 6 - 8 weeks. I'm glad, I like their firearms so much I don't want to have a bad taste in my mouth with them.