Mostly a rant

[Choatecav]

43 minutes ago, bobsguns said:

 

At that point *I* would've reached through my phone & introduced him to one of my boot camp DI's! 

You NEVER tell a customer "you don't want to hear about" something!!!!!! Ho Lee Schitt!!!!!! Who does he think he is, H&K?????   

I spent two hours on the phone this morning to a Dish Network CS rep who lives in the Philipines.  She told me that what I was describing could not possibly happening.  

Then..... I read this trail.

Folks, Customer Service in this great country is dead, dead, dead.

[papa61]

2 hours ago, Choatecav said:

I spent two hours on the phone this morning to a Dish Network CS rep who lives in the Philipines.  She told me that what I was describing could not possibly happening.  

Then..... I read this trail.

Folks, Customer Service in this great country is dead, dead, dead.

I can't disagree. I work in product support and the questions from customers and CSRs will make you fall out of your chair. 

[peejman]

15 hours ago, Choatecav said:

I spent two hours on the phone this morning to a Dish Network CS rep who lives in the Philipines.  She told me that what I was describing could not possibly happening.  

Then..... I read this trail.

Folks, Customer Service in this great country is dead, dead, dead.

A friend had the same thing happen with his Audi. So he FaceTime'd with the engineers in Germany to show them he wasn't wrong. They spent 3 months working on it and eventually just replaced the entire electrical system.