AXEON

[papa61]

I bought a used Axeon red dot for my little Rossi 22 rifle. Just a cheap little plinker so didn't want to put an expensive optic on it. The scope was missing both caps for the windage/elevation knobs. I checked Axeon's website as well as Umarex the parent company but not parts available. At 1:44 I sent an email to customer service dept. asking if these are available. At 2:01 the response came that they are not available for purchase, so if I will fill out the attached form and return my scope they will replace it. Did I say I bought it used? Yes,,,yes I did, no questions, just send it back for replacement. I am truly amazed at the level of customer service for such an inexpensive item. I will look at their products first in the future.

[Snaveba]

Had a similar thing happen some years ago with Leatherman.  I had an old beat up leatherman multitool I ended up with after a drilling job.  Ir had Boart-Longyear laser etched on the side and was already pretty used when I got it.  Well, I dropped it off the side of a stack with the blade out (about 50+ feet) and wheh it hit the blade snapped completely off.  I called Leatherman, explained what I said above, and asked if I coiuld buy a new blade to put on myself.  They said, send it back to us and we will send you a new one.  For the cost of one-way shipping, I had a brand new Leatherman multitool with the sheath.  Great customer service.