Great Customer Service

[Defender]

I'm kinda new here so please excuse me if this is posted in the wrong place. The other day I was in the Goodlettsville Gun Shop and noticed a Forend pistol grip I had been looking for for my Mossberg. I had heard that it wouldn't work on some of the Mossberg's, so i asked Phillip if he thought it would fit mine. He said bring in the shotgun and we will put it on for you. I did and as they were very busy I had to leave it overnight. When I went to pick it up the next morning, it was installed perfectly they only charged me for the cost of the item! He may not realize it, but that small act of good customer service has influenced me and at least one other close friend of mine to spend more money there instead of other gun stores. To me, and some other people, treating your customers right will pay off in the long run, with increased patronage. i just wanted to spread the word!

Edited February 26, 2009 by barewoolf

[Guest eyebedam]

Phillip is a great guy. He's def my go to local guy. I try to get by there atleast a couple times a month if for nothing else good conversation. Alot of shops could learn about people skills from him.

[DaveTN]

Those are the kind of folks you like to go to.

You are lucky to have one close to you.

[GLOCKMEISTER]

I'm kinda new here so please excuse me if this is posted in the wrong place. The other day I was in the Goodlettsville Gun Shop and noticed a Forend pistol grip I had been looking for for my Mossberg. I had heard that it wouldn't work on some of the Mossberg's, so i asked Phillip if he thought it would fit mine. He said bring in the shotgun and we will put it on for you. I did and as they were very busy I had to leave it overnight. When I went to pick it up the next morning, it was installed perfectly they only charged me for the cost of the item! He may not realize it, but that small act of good customer service has influenced me and at least one other close friend of mine to spend more money there instead of other gun stores. To me, and some other people, treating your customers right will pay off in the long run, with increased patronage. i just wanted to spread the word!

thanks you for the kind words... we just try to treat folks like we would want to be treated.

[gearyr]

GLOCKMEISTER, what is your policy on people coming into your store that have a valid HCP? Just wondering. I live outside of Gallatin, TN. Would like to come in there the next time I am in the area. Do you have any of the Winchester SXT in 147 grain 9mm? Been looking for at least 2 more boxes. I have one now. Thank you, gearyr

[GLOCKMEISTER]

GLOCKMEISTER, what is your policy on people coming into your store that have a valid HCP? Just wondering. I live outside of Gallatin, TN. Would like to come in there the next time I am in the area. Do you have any of the Winchester SXT in 147 grain 9mm? Been looking for at least 2 more boxes. I have one now. Thank you, gearyr

no problem with folks coming in with a carry permit, heck I've been teaching the class for 16 years... I welcome it.

I however would appreciate them letting me know, and not to be playing show and tell with it. Accidents do happen...

Honestly the way ammo is selling right now I dont have any idea what I have on the shelf right now, call me in the morning and well see what I have.

[Guest KWW67]

This is good to hear. Some local gun shops have soured me lately. I have heard very good things about Goodlettsville. I am going to check them out soon.

[Guest Irish_Red]

The guys that work there are very helpfull and seem to know what they are talking about

[gearyr]

Irish_Red, Are you a member of the Gallatin Gun Club? I am. I live in Castalian Springs. Just worndering. And GLOCKMEISTER, thanks for letting me know about your policy. Next time I down you way I will stop in. Thanks, gearyr

[Guest Irish_Red]

Irish_Red, Are you a member of the Gallatin Gun Club? I am. I live in Castalian Springs. Just worndering. And GLOCKMEISTER, thanks for letting me know about your policy. Next time I down you way I will stop in. Thanks, gearyr

No i just moved here last Sept. from Iowa