over/under washer/dryer combo advice

[ironsniper1]

hey everyone i have a whirlpool wet4027ew0 over/under washer/dryer and the dryer part works great however the washer does not fill up all the way or if it does it seems to lose water, does anyone know what the issue could be so i know what to tell the repair people so they can fix it?

 

note i did have an issue with it before where it was only using a trickle of water to try and fill it

[GlockSpock]

1: If they are repair people, they can and should be able to diagnose themselves.

2: If the above is not true, find new repair people.

3: If it leaks (water out the drain), could be a solenoid valve sticking open or something similar.

4: If it doesn't leak (water out the drain), which is sounds like it does/may, could be some sort of sensor that is malfunctioning and thinking it is full. 

5: It's also possible either the fill line is partially blocked or a valve is partially closed. Although it should, in my opinion, still fill completely. It would just be slower in this scenario.

If it has done this always, get it fixed. If it just started, one thing to try would be to go to your circuit breaker panel and turn off the breaker for the washer. Most of these things have quite a few electronics in them now; it is possible that a simply "reset" could make it work properly. Our dryer occasionally completely "quits" and the only way to "fix it" is to turn the power off for a moment and then turn back. It has one of those electronic dials and it just temporarily stops receiving input. The reset fixes it.

[OLDNEWBIE]

All I can say is if you decide to replace stay away from Samsung washers and dryers unless they got their act together in the past couple of years.

Also if you have the space I'd always go with separate units if you decide to replace.

[bersaguy]

Back years ago 1st wife and I had a stack up Whirlpool and it worked well, but the dryer was a 110 volt instead of 220 and took for ever to dry clothes so we got rid of it. Like GlockSpock said, if they are appliance repair people they should know how to fix it with out any inut from you beyond the symptoms it is having...........JMHO

[Murgatroy]

On 9/20/2018 at 10:24 PM, GlockSpock said:

1: If they are repair people, they can and should be able to diagnose themselves.

2: If the above is not true, find new repair people.

 

I just had to quote that. 

 

I am a service plumber, I am also pretty good at my job. While it is nice when a customer has attempted to troubleshoot and diagnose their issue and communicate it to me, I am a professional. Not only will I troubleshoot and diagnose the issue myself, I will repair it properly. I have years of training, experience and a rather expensive piece of plastic that says I know what I am doing. Regardless of what your cousin's friend said after you watched a Youtube video, I will fix your problem properly. It might not be what you thought it was, and it will just frustrate both of us if you have a preconceived notion of how I should do my job. After all, if you already know all about it, why did you call a professional instead of fixing it yourself?

[mikegideon]

[RED333]

I repair commercial restaurant equipment, Mike needs to add about 50 dollars to all the prices. Professional help aint cheap!

Murgatroy is 100% correct!!!

[mikegideon]

5 hours ago, RED333 said:

I repair commercial restaurant equipment, Mike needs to add about 50 dollars to all the prices. Professional help aint cheap!

Murgatroy is 100% correct!!!

I figure it's an old sign.