Dual Tormek systems!

[willis68]

Affinity tool works is the USA importer for Tormek, I need to give them some serious praise this my friends goes beyond Customer service!

Sadly a few weeks back my brand new Tormek T8 had a unusual noise starting to be a regular issue, I called the company I bought it from, they put me in touch with Affinity tool. Just through email I let them know all was well a couple of days earlier as the noise appeared to go away, A lady from the company called me and said they would like me to send my Machine to them, while on the phone, I started the machine and sure enough the noise was back, this noise was there with everything removed so I knew for a fact it was the motor, possibly a bearing 

 

they sent me an overnight Fed Ex shipping label that they paid for, I told them I needed my machine back ASAP, they overnighted me a brand new T7 to use while my new motor comes from Sweden, I still have this T7 setup and  I love it,

i started thinking it would be great to have 2 Tormek I could keep my Black stone that I use for sharpening on the T8 and put the Japanese water stone on the T7

 

last week I asked them what they would charge me if I kept the system, $499.95 was the answer, this is a great price, so I said I'll think about it. I sent them an email asking what would they charge me just for the machine as I never used the standard stone, I never received a reply.

Today this AM I sent an email saying I really did not need another system, so I would be sending  their T7 back once my T8 arrives. She replied saying that is fine if I want to send it back, but her offer still stands. I asked again what if I kept the machine and send back the stone and other items I do not need, what would my price be? 

 

She replied $0.00 please send the stone back and keep the T7 your T8 will ship back to you next week, Happy Easter!

 

Needless to say I am overwhelmed by this, sorry I just had to share!

 

 

Edited April 15, 2017 by willis68

[Sidecarist]

Now that's a whole lot a goodwill! Nice to hear about good customer service once in a while. 

[Grand Torino]

That's impressive....lucky you.

[sybo]

Awesome news! Happy Easter!!