My wife has called about her permit at least three times in the past month. We are now at day 91, so I have sent a complaint by email to the Commissioner of the Dept of Safety and will be sending it by US Mail as well.
When she called a month ago, she was told that everything was OK except they were waiting on her HCP class certificate to be scanned into the system. She was told that if we faxed a copy of the cert to them, they would go ahead and issue it. So we did.
A few weeks passed, and nothing came in the mail. She called again and was informed that the girl who told her that (Jennifer) must have misplaced the faxed copy. She was told to fax it again and she would have it within 10 days. That was almost two weeks ago. Now we are past the 90 days during which the State MUST issue the permit by their own regulations. So she'll be calling again today.