As some of you know I have been a big fan of RUSA and have had nothing negative to say about them on this forum. That ends today. I sold a pistol to a gentleman in Wy last week and he promptly sent payment which I received (3) days later. Within a hour of receiving payment I took the pistol to RUSA (friday 8/6). I went to RUSA because they had received a pistol for me in the past so I was feeling good about them.
I took the pistol inside and told the lady that I wanted to ship the pistol to a ffl in WY. After her response "You know that you can ship that yourself thru FedEx or UPS" I should have taken my pistol and left, but I didn't because I liked/trusted them to get the job done. I filled out the required paperwork, paid a premium fee for shipping, gave her custody of the gun and left feeling confident that my buyer would have his gun in short order.
Well, when I called monday to see if it had shipped I am told no, because the owner had not been in, but "it should ship today". Tuesday was more of the same. "It's going out today". The entire time I have a buyer roasting my ass because I have his money and RUSA when they talk to him is telling him that the pistol has shipped but no one can give him a tracking number because the owner is not there.
They finally shipped the pistol yesturday (wednesday) evening at 4:30. The buyer is pissing mad and I am pissed because whenever I called they (RUSA) made me feel like I was bothering them. This is really bad business. I will never do any transfers with them again.
It is a shame, because in my opinion they have the best range in the area. Thanks for letting me rant. I feel better now.