I called today. Mine went pending August 20th. The guy I spoke with was real nice and while he was entering my serial number for SBR, he asks me my name which I tell him...come to find out - my name was in the system backwards.
So he transferred me to the voice mail of examiner handling my paperwork. I left a message with my serial #, and nature of call, explaining my name and how it should have been entered, along with my phone number. Well, I was worried then...we all know how voicemails tend to get nowhere.
2 hours later! The examiner calls me back!!! Wow, talking about customer service. He explained to me how it happens sometimes, and that he should be getting to mine soon, and that he just goes in and fixes it. Explains they are backed up, and so forth.
Overall, a good experience dealing with them.
I was relieved that he called me back, and 2 hrs later at that. So now, back to waiting