LMAO...Daniel...dude, I see generally 200 to 300 pissed off customers a day ( I work for an airline ), and let me tell you...well, better not. People are people and just want to feel justified in what they are doing. I have found the bigger a fool they act is just because they know they are wrong,but they refuse to back down. When "we" give into them, they are no longer wrong, and what they did or asked or whatever, is perfectly fine and not outrageous.....
My personal work quote....."If we had control over the weather, we would charge more for the tickets"....
or
"Sit down and shut up, it's time to go!"