The serial number snafu was human error. To what degree it was preventable with more attention to detail, I'm not sure. The root cause of our problem here is citizens being preemptively treated as criminals sans evidence for exercising RKBA. That needs to stop, but I'm not hopeful given the myriad examples we have to remind us where armed citizens stand in the eyes of the government and the law.
The post from @Dolomite_supafly is spot on in what this woman had to endure. For someone not prepared for such, it can mess with them for a long time. I hope any HR reps screening her for a job see the article exonerating her before they disqualify her from the quick check because of the mugshot. If this woman ever has to seek mental health support, she better not pay a dime that isn't reimbursed riki tik. She deserves quite a bit more for the violations she had to endure, but that would be a start if needed.
Props for the local news team for their part in surfacing this miscarriage of justice.